Returns Policy

For Standard Returns:

  • Products must be in resalable condition
  • Sales team must first inspect product and agree return
  • The product must be unused and undamaged
  • The packaging must be unopened and undamaged
  • Invoice and order numbers are provided

Returns may be subject to a restocking charge


For Special Orders – Non Stock Items:

“Special Orders” of goods that are ordered in, at the request of the Customer (ie., non-stock items) may only be returned with the pre-approval of the Supplier / Manufacturer and will be subject to a minimum restocking charge of 20%.

Please note that some Suppliers will not accept return of these goods.

This does not affect your statuary rights.